idooka – Local Colchester Repairs

We believe in the highest level of customer service

Terms and Conditions

1.1 The terms set out in these Conditions of Repair ("Agreement") shall apply to the service we provide to repair your mobile telephone and/or any accessories listed overleaf ("Equipment") on the intake form.
1.2 Reference to "us", "we" and "our" refer to XS Items Ltd t/a and references to "you" and "your" are references to you, the person addressed on this form.
2. All repairs (unless otherwise stated)
2.1 We shall make all reasonable efforts to repair your Equipment subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Services using our reasonable care and skill.
2.2 Any time estimate for completion of the Service which may be given to you is an estimate only and does not form any obligation under the terms of this Agreement.
2.3a We are not held responsible for any further faults found if the unit is unable to undergo testing before the repair; such as a device that will not power on, has no image on the screen, the touch screen is not functioning correctly and/or if no passcode has been provided to us.
2.3b If after the repair we find another issue with your device (that could not undergo testing before) we will contact you with an updated quote to have the additional issue repaired. We will not be able to undo any work that has already been carried out, If you choose not have the additional issue repaired.
2.4 We shall notify you when the Equipment has been repaired and is available for collection. If you do not collect the Equipment within 30 days of notification of the Equipment being available for collection, we may dispose of the Equipment. Any sum obtained on disposal will be used to meet any unpaid estimate or repair charges you are liable to pay and any remaining balance will be sent to you or will remain payable by you accordingly.
2.5 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you, we will notify you immediately. You will be given the opportunity to authorise any further charges.
2.6 Our repairs are guaranteed for 6 months from the date the Equipment is ready for collection. If the same fault should re-occur we will repair if free of charge. (We do not cover other faults that show after the repair unless we have caused the fault by negligent or gross mishandling of the device) This does not apply to the original fault re-developing due to liquid or accidental damage. Our battery repairs are guaranteed for 3 months from date of repair.
2.7 All charges will be subject to VAT and any other government taxes or duties as applicable.
Additional terms for warranty repairs
3.1 Where repair is to be carried out under a relevant guarantee or warranty, we may ask you to provide sufficient proof of any guarantee or warranty.
3.2 If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair under the terms as set in clause 4. We will endeavour to notify you of any such charge prior to undertaking any work.
4. Additional terms for chargeable repairs
4.1 In this event, we will provide you with an estimate of the cost of repair and we will not repair the Equipment until we have received your acceptance of that estimate.
4.2 We may keep your Equipment until all charges payable have been paid.
5. Liability
5.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement or its subject matter (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying to you any amount that you have paid in respect of the Services.

5.2 If, through our negligence or wilful misconduct, we damage the Equipment beyond economical repair, our liability will be limited to the cost of providing a replacement with a product that is the same as or similar to the Equipment.
5.3 Any data or information that you may have stored on the Equipment shall remain your sole responsibility and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data and back up the data on your Equipment before leaving it with us for repair.
5.4 Nothing in this clause 5 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.
5.5 In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated savings, goodwill or any other indirect or consequential loss or damage howsoever arising.
5.6 Except as expressly provided in this Agreement, all representations, conditions and warranties, whether express or implied (by statute or otherwise) are excluded to the fullest extent permitted by law.
5.7 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three (3) months of becoming aware of the circumstances giving rise to the claim or, if earlier, three (3) months from the time you ought reasonably to have become aware of such circumstances.
6. Data Protection
6.1 We ask for your name and address and the other details set out overleaf ("Personal Information") so that we can notify you when your Equipment has been repaired and so we can give you an efficient after-sales service. We may also send you text messages from time to time to alert you to new services that we may provide. By signing the questionnaire and using these Services you consent to our use of your Personal Information as described.
6.2 Our privacy policy sets out how XS Items Ltd t/a uses and protests and information that you give us when using our website ( or our services. Our privacy policy can be found here
7. General
7.1 We shall not be liable to you for any delay in or failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.
7.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.
7.3 This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter. Nothing in this Agreement shall effect our liability in respect of any misrepresentation, warranty or condition that is made fraudulently.
7.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.
7.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of this Agreement so that it is effective to the extent that shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.
7.6 Nothing in this Agreement shall confer on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.
7.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.